SUPPORT / SAMPLES & SAS NOTES
Problem Note 68631: Re-diagnosing a newly added series fails with "A fatal exception occurred during the diagnosis of series XXX" in SAS® Forecast Studio
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In SAS Forecast Studio, when you select a newly added series in the Hierarchy View, you might see the following message displayed in the user interface:
The series XXX has been added. Because a new series has been added, SAS Forecast Studio is re-diagnosing the series.
Once the re-diagnosing process completes, errors similar to the following might be displayed in the SAS log:
ERROR: A fatal exception occurred during the diagnosis of series XXX.
ERROR: Errors prohibit completion of model generation for series XXX.
The problem occurs when you update the data for your project and specify either the Select, Fit, or Forecast options.
To work around the problem, specify the Diagnose option when updating the data for your project.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Forecast Server | Microsoft® Windows® for x64 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 |
| Microsoft Windows 8 Enterprise 32-bit | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Enterprise x64 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Pro 32-bit | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Pro x64 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Enterprise x64 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Pro 32-bit | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Pro x64 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows 10 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2008 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2008 R2 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2008 for x64 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 Datacenter | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 R2 Std | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 Std | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2016 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2019 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Windows 7 Enterprise 32 bit | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Windows 7 Enterprise x64 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Windows 7 Home Premium 32 bit | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Windows 7 Home Premium x64 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Windows 7 Professional 32 bit | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Windows 7 Professional x64 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Windows 7 Ultimate 32 bit | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Windows 7 Ultimate x64 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| 64-bit Enabled AIX | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| 64-bit Enabled Solaris | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| HP-UX IPF | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Linux for x64 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||
| Solaris for x64 | 15.2 | 15.3 | 9.4 TS1M7 | 9.4 TS1M8 | ||